Queueing Theory Background

Central to interpreting results from any queueing model is the understanding of the underlying queueing process. If you now refer to Fig. $[*]$ , you will see an example of the L^ATEX picture environment.

**Figure:** A sample **`picture`** environment.
$\begin{figure} % latex2html id marker 7 \centering\setlength{\unitlength}{1mm}... ...line(1,0){50}} \multiput(0,0)(10,0){6}{\line(0,1){5}} \end{picture} \end{figure}$

Of particular importance are five basic characteristics [#!AB:1!#]: arrival pattern of customers, service pattern of servers, queue discipline, system capacity, and the number of service channels.